Connecting People, Empowering Business.
At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do.
Our Customer and Employee Hero Stories
The heart of our business is our Contact Centre that co-ordinates 24/7 delivery of healthcare services to our clients’ employees and families. In the post-COVID world, I had to quickly transform the infrastructure to be highly adaptable and ready to support my stakeholders’ business plans.
I leaned on the team at NXGEN to deliver a set of scalable, flexible and cost effective Contact Centre capabilities. We can now launch new functionalities to my MNC clients in under 2 weeks instead of in months.”
of a Singapore public listed
Healthcare Services Broker/Provider
Project Team Lead,
NXGEN
The CTO was a strong leader who pushed boundaries and was keen to try new things. Our team diligently researched all possibilities and implications. The CTO appreciated that we communicated with clarity and sufficient details. This helped him manage the project budget accurately and make informed decisions along the way."
Chief Technology Officer
of a Singapore public listed
Healthcare Services Broker/Provider
The heart of our business is our Contact Centre that co-ordinates 24/7 delivery of healthcare services to our clients’ employees and families. In the post-COVID world, I had to quickly transform the infrastructure to be highly adaptable and ready to support my stakeholders’ business plans.
I leaned on the team at NXGEN to deliver a set of scalable, flexible and cost effective Contact Centre capabilities. We can now launch new functionalities to my MNC clients in under 2 weeks instead of in months.”
Kelvin Tan,
Project Team Lead,
NXGEN
The CTO was a strong leader who pushed boundaries and was keen to try new things. Our team diligently researched all possibilities and implications. The CTO appreciated that we communicated with clarity and sufficient details. This helped him manage the project budget accurately and make informed decisions along the way.”
Singapore citizens expect and deserve the highest transparency and efficiency in getting their concerns heard and resolved, via the channel of their choice. Our old ‘silo-ed’ way of handling enquiries, requests, complaints and feedback had to change.
I engaged NXGEN for their talents and expertise to build and enhance my Contact Centre with modern CRM capabilities, and to provide the best Customer Engagement experience to each citizen we serve, without compromising their privacy and personal data security.”
of a core Public Sector
Organisation in Singapore
Project Manager
(Contact Centre Practise),
NXGEN
I actively listened to the Executive Project Sponsor's (the CCO) concerns, and that built trust. Once trust was established, everything fell into place. He appreciated my upfront honesty - what’s in the scope and what’s not, and he reciprocated by being flexible and leniant where it made sense, which helped us achieve our goals.”
Chief Communications Officer
of a core Public Sector
Organisation in Singapore
Singapore citizens expect and deserve the highest transparency and efficiency in getting their concerns heard and resolved, via the channel of their choice. Our old ‘silo-ed’ way of handling enquiries, requests, complaints and feedback had to change.
I engaged NXGEN for their talents and expertise to build and enhance my Contact Centre with modern CRM capabilities, and to provide the best Customer Engagement experience to each citizen we serve, without compromising their privacy and personal data security”
Suguna Rajoo,
Project Manager
(Contact Centre Practise),
NXGEN
I actively listened to the Executive Project Sponsor's (the CCO) concerns, and that built trust. Once trust was established, everything fell into place. He appreciated my upfront honesty - what’s in the scope and what’s not, and he reciprocated by being flexible and leniant where it made sense, which helped us achieve our goals.”
As one of the first higher educational institutions to migrate our critical Student Admin Systems to the Government on Commercial Cloud (GCC), we initially faced some risks and I was nervous as I felt like I didn’t know what I didn’t know.
I entrusted the project to NXGEN’s team who provided the guidance, assurance and problem solving skills to ensure I get the sizing and budgeting right, implement the latest GCC cloud security practices and upgrade the database system to support the future needs of our student population. They mitigated the major unknown risks for my team.”
Student Administration System of a
Higher Education Institution (Government)
Customer Success Manager,
NXGEN
The Project Director was adamant that the migration should not cause any disruption to lecturers and students. The project budget was tight. In stressful moments, I strived to keep my team’s spirit up. We created an atmosphere where people felt secure to take risks. We encouraged each other to believe we will get through it.”
Deputy Director,
Student Administration System of a
Higher Education Institution (Government)
As one of the first higher educational institutions to migrate our critical Student Admin Systems to the Government on Commercial Cloud (GCC), we initially faced some risks and I was nervous as I felt like I didn’t know what I didn’t know.
I entrusted the project to NXGEN’s team who provided the guidance, assurance and problem solving skills to ensure I get the sizing and budgeting right, implement the latest GCC cloud security practices and upgrade the database system to support the future needs of our student population. They mitigated the major unknown risks for my team.”
Alice Yan,
Customer Success Manager,
NXGEN
The Project Director was adamant that the migration should not cause any disruption to lecturers and students. The project budget was tight. In stressful moments, I strived to keep my team’s spirit up. We created an atmosphere where people felt secure to take risks. We encouraged each other to believe we will get through it.”
Our Customers
Our Services
AI Contact Centre
Application Services
Data & AI
Digital Infrastructure
Services
Edu Tech Services
Hybrid Cloud
Integrated Managed
Services
Unified Communications
Cybersecurity
Embedded across every service we deliver
Our Partners
At NXGEN, we carefully curate the most innovative and cutting-edge technology vendors to partner with. This enables us to provide our customers with unparalleled access to the latest technologies and exceptional technical support. Our strategic partners share our strong drive to help our customers harness the power of technology in achieving success through digital transformation. With a shared commitment to excellence, we work collaboratively with our partners to bring the best-in-class solutions to our customers and help them stay ahead in an ever-evolving technological landscape.
Powered by the leading Technology Partners
Declaration
We are leaders of transformation,
caring for people, and the environment.
We stand for exceeding expectations.
We commit to working together as a family to
passionately deliver value to all stakeholders,
providing innovative and creative solutions
to customers.
We can be counted on to honour our word.
We are free, unconstrained and connected.
Our People
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Pauline Wong CEO
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Cantona Lai Managing Director
Sales-
Francis Tan General Manager
Enterprise Sales -
Daphne Lee General Manager
Commercial Sales & Partner Alliance
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Derrick Chong Managing Director
Services Delivery-
Chua Chee Tiong General Manager
Customer Success
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About NXGEN
NXGEN is a leading regional integrated infocommunications solutions provider. At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do. NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe.
Contact NXGEN
Get in touch with us so we can help empower your business!