At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do.
The heart of our business is our Contact Centre that co-ordinates 24/7 delivery of healthcare services to our clients’ employees and families. In the post-COVID world, I had to quickly transform the infrastructure to be highly adaptable and ready to support my stakeholders’ business plans.
I leaned on the team at NXGEN to deliver a set of scalable, flexible and cost effective Contact Centre capabilities. We can now launch new functionalities to my MNC clients in under 2 weeks instead of in months.”
The CTO was a strong leader who pushed boundaries and was keen to try new things. Our team diligently researched all possibilities and implications. The CTO appreciated that we communicated with clarity and sufficient details. This helped him manage the project budget accurately and make informed decisions along the way."
The heart of our business is our Contact Centre that co-ordinates 24/7 delivery of healthcare services to our clients’ employees and families. In the post-COVID world, I had to quickly transform the infrastructure to be highly adaptable and ready to support my stakeholders’ business plans.
I leaned on the team at NXGEN to deliver a set of scalable, flexible and cost effective Contact Centre capabilities. We can now launch new functionalities to my MNC clients in under 2 weeks instead of in months.”
The CTO was a strong leader who pushed boundaries and was keen to try new things. Our team diligently researched all possibilities and implications. The CTO appreciated that we communicated with clarity and sufficient details. This helped him manage the project budget accurately and make informed decisions along the way.”
Singapore citizens expect and deserve the highest transparency and efficiency in getting their concerns heard and resolved, via the channel of their choice. Our old ‘silo-ed’ way of handling enquiries, requests, complaints and feedback had to change.
I engaged NXGEN for their talents and expertise to build and enhance my Contact Centre with modern CRM capabilities, and to provide the best Customer Engagement experience to each citizen we serve, without compromising their privacy and personal data security.”
I actively listened to the Executive Project Sponsor's (the CCO) concerns, and that built trust. Once trust was established, everything fell into place. He appreciated my upfront honesty - what’s in the scope and what’s not, and he reciprocated by being flexible and leniant where it made sense, which helped us achieve our goals.”
Singapore citizens expect and deserve the highest transparency and efficiency in getting their concerns heard and resolved, via the channel of their choice. Our old ‘silo-ed’ way of handling enquiries, requests, complaints and feedback had to change.
I engaged NXGEN for their talents and expertise to build and enhance my Contact Centre with modern CRM capabilities, and to provide the best Customer Engagement experience to each citizen we serve, without compromising their privacy and personal data security”
I actively listened to the Executive Project Sponsor's (the CCO) concerns, and that built trust. Once trust was established, everything fell into place. He appreciated my upfront honesty - what’s in the scope and what’s not, and he reciprocated by being flexible and leniant where it made sense, which helped us achieve our goals.”
As one of the first higher educational institutions to migrate our critical Student Admin Systems to the Government on Commercial Cloud (GCC), we initially faced some risks and I was nervous as I felt like I didn’t know what I didn’t know.
I entrusted the project to NXGEN’s team who provided the guidance, assurance and problem solving skills to ensure I get the sizing and budgeting right, implement the latest GCC cloud security practices and upgrade the database system to support the future needs of our student population. They mitigated the major unknown risks for my team.”
The Project Director was adamant that the migration should not cause any disruption to lecturers and students. The project budget was tight. In stressful moments, I strived to keep my team’s spirit up. We created an atmosphere where people felt secure to take risks. We encouraged each other to believe we will get through it.”
As one of the first higher educational institutions to migrate our critical Student Admin Systems to the Government on Commercial Cloud (GCC), we initially faced some risks and I was nervous as I felt like I didn’t know what I didn’t know.
I entrusted the project to NXGEN’s team who provided the guidance, assurance and problem solving skills to ensure I get the sizing and budgeting right, implement the latest GCC cloud security practices and upgrade the database system to support the future needs of our student population. They mitigated the major unknown risks for my team.”
The Project Director was adamant that the migration should not cause any disruption to lecturers and students. The project budget was tight. In stressful moments, I strived to keep my team’s spirit up. We created an atmosphere where people felt secure to take risks. We encouraged each other to believe we will get through it.”
Unified Communications as a Service (UCaaS) streamlines enterprise communication channels, including voice and video calls, instant messaging and teleconferencing, to enable true unified communications.
Modern Contact Centre as a Service (CCaaS) offers seamless cross-channel support. Respond in real time via your website, social media channels and live chat. Create an omnichannel customer experience for flexibility and control.
Data and analytics has the potential to enhance decision-making outcomes. By utilizing data and analytics, new opportunities and questions can be identified, leading to innovative solutions that business leaders may not have previously considered.
Gain greater operational efficiency, better insights and more meaningful customer engagements by automating your CRM processes.
Robotic Process Automation (RPA) uses structured inputs and logic to enhance productivity, efficiency, and data security, as well as generate data for analytics and improve customer service experience.
Hybrid Cloud Computing services facilitate digital transformation, provide secure data storage, enhance business agility, and enable infrastructure scaling at a moment’s notice.
Many companies struggle with managing their complex application landscapes that include various systems, both old and new. This often consumes a significant amount of IT resources, limiting their ability to drive innovation. Our services can assist in reimagining the application landscape with speed and agility, generate business value and growth.
We manage and maintain customers’ technology infrastructure and services. These include monitoring and managing hardware and software, network infrastructure, security, data backups, and disaster recovery.
At NXGEN, we carefully curate the most innovative and cutting-edge technology vendors to partner with. This enables us to provide our customers with unparalleled access to the latest technologies and exceptional technical support. Our strategic partners share our strong drive to help our customers harness the power of technology in achieving success through digital transformation. With a shared commitment to excellence, we work collaboratively with our partners to bring the best-in-class solutions to our customers and help them stay ahead in an ever-evolving technological landscape.
We are leaders of transformation,
caring for people, and the environment.
We stand for exceeding expectations.
We commit to working together as a family to
passionately deliver value to all stakeholders,
providing innovative and creative solutions
to customers.
We can be counted on to honour our word.
We are free, unconstrained and connected.
Chan Poh Sim
Managing Director
Tech & Apps
Cantona Lai
Managing Director
Digital Infrastructure
Derrick Chong
Managing Director
Communications
Richard Chia
General Manager
Enterprise
Daphne Lee
General Manager
Sales & Partner Alliance
Francis Tan
General Manager
Enterprise Communications
NXGEN is a leading regional integrated infocommunications solutions provider. At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do. NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe.
We are always on a lookout for individuals who are passionate, driven and eager to take on new challenges. If you are someone who thrives on pushing boundaries, constantly learning and growing, and striving for success, we invite you to join our dynamic team that honours our word and exceeds expectations.
The Human Resource Manager
Telechoice International Limited
6 Serangoon North Avenue 5
#03-16 Singapore 554910
Email: career@nxgen.asia
Get in touch with us so we can help empower your business!
Your personal data is important to NXGEN.Asia (“NXGEN”).
The purpose of this document (“Privacy Policy”) is to inform you of how NXGEN.Asia (“NXGEN”) from time to time manage personal data which is subject to the Personal Data Protection Act, Chapter 53B, of Singapore (“PDPA”) and other applicable data protection laws. Please read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your personal data.
By interacting with us, accessing our websites, submitting information to us (whether through our websites or otherwise), or signing up for any products or services offered by us, you consent to NXGEN as well as our respective agents, collecting, using, disclosing and sharing amongst ourselves your Personal Data (as explained below), and disclosing such Personal Data to the NXGEN’s service providers and relevant third parties in the manner set out in this Privacy Policy.
A reference to “NXGEN”, “we”, “our” or “us” in this Privacy Policy shall mean NXGEN, collectively or singly as the context requires.
This Privacy Policy supplements but does not supersede or replace any other consent you may provide or may have previously provided to us nor does it affect any rights which we may have at law in connection with the collection, use or disclosure of your Personal Data. We may from time to time update this Privacy Policy, including where necessary to ensure that this Privacy Policy is consistent with our future development, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time on our website (www.NXGEN.asia). Please check back regularly for updated information on the handling of your Personal Data.
For the avoidance of doubt, this Privacy Policy forms a part of the terms and conditions in the NXGEN.Asia – Website Terms and Conditions (“Terms”) and should be read in conjunction with the Terms.
(Version as at 1 March 2023)